1. What products do you offer?
We specialise in bringing Christmas magic to your home with our range of Advent Calendars, festive Christmas Jumpers, and our signature Yankee Candles. Each product is carefully selected to add warmth and joy to your celebrations.
2. Do you ship to my country?
We deliver worldwide to spread Christmas cheer! However, we’re currently unable to deliver to some remote areas and most Asian countries. If you have any specific questions about your location, please contact our customer service team.
3. What are my delivery options?
We offer two convenient shipping methods:
– Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 days after dispatch
– Free Shipping: Available on orders over £50, delivered via EMS within 15-25 days after dispatch
All orders are processed within 1-2 days from our Oxford warehouse.
4. How can I track my order?
Once your order is dispatched, you’ll receive an email confirmation with tracking information. This allows you to follow your Christmas treasures on their journey to your doorstep!
5. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
6. What is your returns policy?
We want you to be completely delighted with your Christmas finds. If anything isn’t quite right, we offer returns within 15 days of receipt. Please contact our customer service team to arrange a return.
7. How do I contact customer service?
Our friendly customer service team is always happy to help! You can reach us at [email protected]. We’re here to ensure your Christmas shopping experience is filled with joy, not worry.
8. When should I place my order to ensure it arrives before Christmas?
To ensure your Christmas essentials arrive in time for the festivities, we recommend placing your order by early December for standard shipping and late November for free shipping. This allows plenty of time for processing and delivery.
9. Are your products authentic Yankee Candle products?
Absolutely! We take pride in offering genuine Yankee Candle products along with our selection of quality Advent Calendars and Christmas Jumpers. Each item is carefully prepared by our Christmas elves to ensure perfection.
10. Do you offer gift wrapping services?
While we don’t currently offer gift wrapping, each item is carefully packaged to ensure it arrives in perfect condition, ready to make your celebrations special. Our signature packaging adds a touch of Christmas magic to every delivery!

From our family to yours, we wish you a season filled with warmth, joy, and the magical glow of Yankee Candles.
The Yankee Candle Sales Shop Team