Privacy Policy

Last Updated: 15 December 2023

Welcome to Yankee Candle Sales Shop, where we bring the magic of Christmas to your home with our signature candles, festive advent calendars, and cosy Christmas jumpers. At xmastoyworld.com, we value not only the joy of the season but also your privacy and trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

By using our website, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, please do not use our website.

1. Information We Collect

We collect information that you provide directly to us and automatically when you use our site:

• Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping address, payment information (processed securely through our payment partners), and phone number if provided.
• Transaction Information: Details about products you purchase, including advent calendars, Christmas items, and Christmas jumpers.
• Technical Information: We automatically collect information about your device and how you interact with our site, including IP address, browser type, and pages visited.
• Communications: Records of correspondence if you contact our customer service elves at [email protected].

2. How We Use Your Information

We use your information to provide and improve our services, including:

• Processing your orders and delivering your festive products
• Communicating with you about orders, products, services, and promotional offers
• Providing customer support and responding to your inquiries
• Personalising your shopping experience with content tailored to your interests
• Detecting, preventing, and addressing technical issues or fraudulent activities
• Complying with legal obligations and enforcing our terms

3. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our website, conducting business, processing payments (Visa, MasterCard, JCB, PayPal), or servicing you.
• Legal Requirements: When required by law, regulation, or legal process, or to respond to governmental requests.
• Business Transfers: In connection with a merger, sale, or acquisition of all or a portion of our business.
• International Transfers: As we serve customers globally (excluding some Asian and remote areas), your data may be transferred to and processed in countries outside your residence, with appropriate safeguards in place.

We do not sell your personal information to third parties for their marketing purposes.

4. Data Storage and Security

Your data’s security is as important to us as the quality of our Christmas products:

• We implement appropriate technical and organisational measures to protect your personal information.
• Our website uses SSL encryption technology to secure data transmissions.
• Payment information is processed through secure gateways and not stored on our servers.
• We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data under certain circumstances
• Object to or restrict processing of your personal data
• Data portability (receiving your data in a structured, machine-readable format)
• Withdraw consent at any time, where we rely on consent to process your data

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

6. Cookies and Tracking Technologies

Like most festive websites, we use cookies and similar technologies:

• Essential Cookies: Necessary for the website to function and cannot be switched off.
• Analytical/Performance Cookies: Allow us to count visits and traffic sources to improve our site’s performance.
• Functionality Cookies: Enable enhanced functionality and personalisation.
• Targeting Cookies: Set through our site by advertising partners to build a profile of your interests.

You can manage your cookie preferences through your browser settings. However, blocking some types of cookies may impact your experience on our website.

7. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

9. Contact Us

Wishing you a secure and joyful shopping experience!

Warmly,
The Yankee Candle Sales Shop Team