Shipping & Returns

At Yankee Candle Sales Shop, we want your festive shopping experience to be as warm and joyful as our Christmas candles. Our shipping and returns policies are designed to make your holiday shopping worry-free.

Shipping Information

Order Processing

We process all orders within 1-2 business days. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Timeframes

We offer two convenient shipping options to serve customers globally (excluding some Asian and remote areas):

Returns & Exchanges Policy

We want you to be completely delighted with your festive purchases. If something isn’t quite right, our returns policy is designed to be as welcoming as our Christmas candles.

Returns Timeframe

We gladly accept returns and exchanges for most items within 15 days of you receiving your order. This gives you plenty of time to ensure your Christmas jumpers, advent calendars, and other festive goods bring the intended holiday cheer.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Used candles
• Opened advent calendar products
• Personalised items made to your specification

All returned items must be in their original, unused condition with tags attached and in the original packaging.

How to Return an Item

Follow these simple steps to return or exchange your item:

1. Contact our customer service elves at [email protected] within 15 days of receiving your order
2. Provide your order number and details about the item you wish to return or exchange
3. We will email you a returns authorisation number and instructions
4. Pack the item securely in its original packaging, including all tags and accessories
5. Include the returns authorisation number clearly on the outside of the package
6. Ship the package to: Yankee Candle Sales Shop, 8 New Rd, Oxford, GB OX2T 3DW

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days for the refund to appear on your statement
• PayPal: 3-5 business days for the refund to process

Please note that shipping costs are non-refundable, and you will be responsible for any loss in value if the item is not returned in its original condition.

Exchange Requests

For exchanges, please follow the same return process outlined above. Once we receive your returned item, we will ship the replacement product. If the exchange item is of higher value, we will contact you for the additional payment before shipping.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage and your order number. We will arrange for a replacement or refund and provide a prepaid shipping label for returns of damaged items.

International Returns

As we serve customers globally, please note that international returns may be subject to customs duties and taxes which are non-refundable. We cannot label returned goods as “gifts” as this is illegal.

If you have any questions about our shipping or returns policy, please don’t hesitate to contact our friendly customer service elves at [email protected].