Term and Conditions

Welcome to Yankee Candle Sales Shop! These Terms and Conditions govern your use of our website xmastoyworld.com and any purchases you make from us. By accessing our site and making a purchase, you agree to be bound by these terms.

At Yankee Candle Sales Shop, we’re dedicated to making your festive shopping experience as warm and joyful as our Christmas candles. These terms are designed to protect both you and us, ensuring a transparent and enjoyable shopping experience.

All content on this website, including text, graphics, logos, images, and product designs, is the property of Yankee Candle Sales Shop or our content suppliers and is protected by international copyright and intellectual property laws.

We strive to accurately display our products, including Christmas candles, advent calendars, and Christmas jumpers. However, please note:

• Product colours may vary slightly from what appears on your screen due to monitor settings
• All products are subject to availability – we reserve the right to limit quantities and discontinue products
• If a product becomes unavailable after you place your order, we will notify you and refund any payment made
• Product descriptions and pricing are subject to change without notice

When you place an order with us, you are making an offer to purchase goods subject to these terms.

Order Process:

• You will receive an order confirmation email once your order is placed
• We process orders within 1-2 business days
• We reserve the right to refuse or cancel any order for any reason, including suspected fraud

Pricing and Payment:

• All prices are in British Pounds (£) and include VAT where applicable
• We accept Visa, MasterCard, JCB, and PayPal
• Payment is taken at the time of order placement
• If your payment method is declined, your order will not be processed

We ship to most global destinations excluding some Asian and remote areas.

Shipping Options:

• Standard Shipping – £12.95 via DHL or FedEx (10-15 days after dispatch)
• Free Shipping – Available on orders over £50 via EMS (15-25 days after dispatch)

Delivery timeframes are estimates only and not guaranteed. We are not liable for delays caused by carriers, weather, customs, or other factors beyond our control.

We want you to be completely delighted with your festive purchases. Our returns policy is designed to be as welcoming as our Christmas candles.

Returns Timeframe:

• We accept returns and exchanges for most items within 15 days of delivery

Non-Returnable Items:

• Used candles
• Opened advent calendar products
• Personalised items made to your specification

For damaged or defective items, contact us immediately at [email protected] with photos of the damage and your order number. We will arrange for a replacement or refund and provide a prepaid shipping label.

As our valued customer, we ask that you:

• Provide accurate and complete information when creating an account and placing orders
• Safeguard your account password and notify us immediately of any unauthorized use
• Use our products in accordance with any provided instructions or safety guidelines
• Review your order carefully before completing your purchase
• Check products upon delivery and report any issues within the specified timeframe

Yankee Candle Sales Shop shall not be liable for any indirect, special, or consequential damages arising from your use of our website or products.

Our total liability to you for any claim related to these terms or your use of our website shall not exceed the total amount you paid for the products in question.

We are not responsible for:

• Any losses not caused by our breach of these terms
• Any business losses, including loss of profits, income, or anticipated savings
• Delays or failures in performance resulting from factors beyond our reasonable control

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded by law.

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data.

By using our website, you consent to such processing and warrant that all data provided by you is accurate.

These terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

We encourage you to contact us first with any concerns at [email protected] so we can attempt to resolve them informally.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website.

Your continued use of our website after any changes constitutes acceptance of the modified terms.

If you have any questions about these Terms and Conditions, please contact our friendly customer service team:

We aim to respond to all customer inquiries within 2 business days.